This Privacy Policy (“Policy”) explains how we collect, use, and disclose information about you. It provides key privacy details and outlines when and how this Policy may change. It also informs you on how to contact us for any questions or concerns. We collect information about you and the devices you use when interacting with our services.
We take customer satisfaction seriously and have implemented a clear and effective refund policy. However, please note that certain conditions may affect your eligibility for a refund. The following details outline our refund policy.
We prioritise quality in our work and take every measure to meet your expectations. If, except for urgent orders, your work does not meet the quality standards we promised, please request UNLIMITED REVISIONS, and we will do our best to resolve any issues.
If you wish to cancel an order after it is placed, you must contact our support team promptly. If no expert writer has been assigned, you may be eligible for a 90% refund. The remaining 10% covers operational costs. Refunds are not applicable if:
Note: If the writer has completed your work and you wish to cancel your order, you may request a refund, and a dispute manager will review your case.
If there is a slight delay (up to 24 hours) for urgent orders, a refund is not applicable. However, a dispute manager may offer a refund of up to 7%. If delays occur due to missing files, clarifications, or queries on your part, no refund will be provided. To avoid delays, please ensure all necessary materials and instructions are provided in a timely manner.
Once your order has been approved, a refund will no longer be applicable. If revisions deviate from the original instructions, additional compensation will be required, and no refunds or cancellations will apply. You must approve or request revisions within 14 days of delivery. After this period, the order will be automatically approved, and no refund requests will be entertained. For larger orders (30+ pages), revisions can be requested after 14 days.
Note: For urgent orders (less than 24 hours for small projects or less than 48 hours for large projects), no refund will be provided. We ask for your understanding, as creative work is time-sensitive.